Refund Policy

Effective date: 15 November 2026

Who handles a refund depends on where you bought.

Marketplaces

When you pay through the Apify Store, RapidAPI, Shopify, Poe or MCPize, that marketplace bills you and handles refunds under its own policy. If something went wrong with our service, contact us first: we will look into it and support your refund request.

License keys (Gumroad or Freemius)

This covers license keys for our Google Sheets add-on and browser extension.

• Failed requests are free. A request uses a credit only when it returns data. Errors, timeouts and empty results do not use credits.
• 14-day refund. Within 14 days of a purchase (a credit pack, or the first payment of a subscription), ask us and we will refund it in full.
• After that, payments are not refundable, except where the law requires it.
• Subscriptions can be cancelled at any time. Your plan stays active until the end of the period you paid for.
• Refunds go back to your original payment method through Gumroad or Freemius. How long it takes depends on them and your bank.

How to ask

Email SUPPORT_EMAIL_TBD with your order number or the email address you bought with.