Privacy Policy
Effective date: 15 November 2026
This policy explains what data Social Scrapers ("we", "us") handles when you use our scrapers on the Apify Store, our real-time APIs, our Google Sheets add-on, our browser extension or this website (together, the "services"), and why.
What our services do
Our services fetch publicly available web data when you ask them to, and return it to you. We do not log in to websites on your behalf, and we do not access private or password-protected content.
Data we process
- Your requests. The inputs you send (for example a username, a link or a search term) and the results we return. We use them only to carry out your request.
- Account and usage identifiers. The identifier of the marketplace account you use us through (for example an Apify user ID or a RapidAPI username), your license key, or the anonymous free-trial ID of our browser extension. We use it to authenticate requests, apply your plan's limits and count usage. In our own systems, license keys are stored only in hashed form.
- Technical logs. The time, endpoint, response status and duration of each request, with a pseudonymous client identifier. We use them to run, secure and fix the services. Our logs do not record your IP address, and the values you send (such as a username) appear in them only in error reports, when needed to fix a problem. Our hosting providers process IP addresses to deliver and protect the services. For free-trial requests from our browser extension only, we count requests per network for one day under a one-way hash of the IP address and the date, to stop abuse of the free trial; the address itself is not stored.
- Runs you share with us. Scraper runs on the Apify Store run in your own Apify account. If you share a run with us, for example when you report an issue, we look at it only to fix the problem.
- Messages. If you email us, we keep your email address and your message to answer you.
This website sets no cookies and uses no analytics or tracking.
Public data in results
Results can contain personal data that people have made public on other websites. You choose what to request, and you are responsible for using the results lawfully, including under data protection laws such as the GDPR and the CCPA. We do not sell this data, and we do not build profiles of people from it.
How long we keep data
- Technical logs: briefly, and for no more than 30 days.
- License checks: cached for up to one hour.
- Credit counters for a license key: a count of credits used, stored under a hash of the key, not the key itself.
- Free-trial counters for the browser extension: the number of free requests of each installation, stored under a hash of its anonymous ID; and one-day counters per network, stored under a one-way hash of the IP address and the date, which are not used after that day.
- Browser extension: your license key, settings and last export stay in your own browser; see "Browser extension" below.
- Scraper runs on the Apify Store save their results in your own Apify account, under your control.
- Real-time API results are sent back in the response. We do not keep copies.
- Emails: as long as we need them to handle your request.
Who processes data for us
We share data only with providers that run the services for us, and only as far as they need it:
- Apify hosts our scrapers and APIs.
- Cloudflare hosts this website and our API gateway.
- The marketplace or payment processor you buy through (see Payments).
We do not sell personal data, and we do not share it for advertising.
Payments
Payments are handled by the marketplace or payment processor you buy through:
- Apify for our scrapers and APIs on the Apify Store
- RapidAPI for API subscriptions on RapidAPI
- Gumroad for license keys for our add-on and extension
- Freemius for license keys for our add-on and extension
- Shopify for our Shopify apps
- Poe for our bots on Poe
- MCPize for our paid MCP server
They process your payment details under their own privacy policies. We never see or store your card details.
Google Sheets add-on
Our Google Sheets add-on, Social Scrapers for Sheets, adds functions and a sidebar to Google Sheets. It handles Google user data as follows.
- The spreadsheet you use it in, and nothing else. The add-on uses Google's "current spreadsheet only" permission. It reads the values you pass to its functions (for example a video link in cell A2) and, when you run Bulk fill, the column of inputs you choose. It writes results only into the cells and columns you choose. It cannot open your other files.
- Your license key and Bulk fill progress. These are saved in your own Apps Script user properties, inside your Google account, so the add-on can use them next time. Remove the key at any time with "Remove key" in the sidebar.
- Recent results. So that you are not charged twice for the same request, results are kept for up to 6 hours in Google's Apps Script cache for that spreadsheet. They are then deleted automatically.
- The add-on does not access your email address, your contacts, your Google Drive files, your calendar or any other Google data.
What leaves Google. When a function or Bulk fill runs, the add-on sends our API only the value you asked about (a public link, channel handle or username) and your license key. Our API uses them to fetch the public data and send it back to your spreadsheet. It does not receive the rest of your spreadsheet, and we keep no copy of the results. Our technical logs are described under "Data we process" above.
Sharing and Limited Use. We do not sell or rent data from the add-on, use it for advertising, or share it with anyone except the providers listed above that run the service for us. We do not use data received through Google APIs to develop, improve or train generalized machine-learning models. Social Scrapers' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Removing your data. Remove your key in the sidebar, or uninstall the add-on (Extensions > Add-ons > Manage add-ons). Cached results expire within 6 hours.
Browser extension
Our browser extension, Social Scrapers: Export & Transcripts, exports public data from the YouTube, Instagram or TikTok page you open it on. It handles data as follows.
- The address of the tab you open it on, and nothing else. When you click the extension's button, it reads the address of the current tab to tell which video, channel, profile or post you are on. It never reads the content of the page, your other tabs or your browsing history, and it runs nothing on web pages.
- What it sends, and when. When you click an action, it sends our API only the ID or username taken from that address (for example a YouTube video ID, never the full address), with your license key or, on the free trial, the anonymous free-trial ID described below. Our API uses them to fetch the public data and send it back. Nothing is sent until you agree to the notice the extension shows on first use, and nothing is sent after you withdraw that consent in its settings.
- Anonymous free-trial ID. When it is installed, the extension makes a random ID that does not identify you. Without a license key, it is sent instead of a key, only so that our API can count the free requests of that installation. For free-trial requests only, our API also counts requests per network for one day, under a one-way hash of the IP address and the date, to stop abuse of the free trial. The IP address itself is not stored.
- Stored in your browser. Your license key (in the browser's extension storage, synced to your other browsers if you use browser sync), the free-trial ID, your consent, your default number of pages and the credits left as last reported by our API. Your last export (its rows and the ID of its page) is kept so that you can download it again, until you start another export, clear it, or a week passes. Transcripts you fetch are kept in memory until you close the browser. Exported files are saved to your Downloads folder and never uploaded.
- No tracking. The extension has no analytics, ads or trackers, and it does not run in private or incognito windows.
Sharing and Limited Use. We do not sell data from the extension, use it for advertising, creditworthiness or lending, or share it with anyone except the providers listed above that run the service for us. The use of information received through our browser extension adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements: we use it only to provide the export you ask for.
Removing your data. Remove your key in the extension's settings, which also removes it from browser sync. Uninstalling the extension deletes everything else it stored in your browser. Our side keeps only what is described under "How long we keep data".
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict how we use it, and to complain to a data protection authority. California residents have the right to know what personal information we collect, to have it deleted, and to opt out of its sale; we do not sell personal information. If our results include data about you, contact us and we will help.
GDPR and CCPA requests: email SUPPORT_EMAIL_TBD with the subject "Privacy request". We reply within 30 days.
Children
Our services are meant for businesses and developers. They are not directed at children under 16.
Changes
If we change this policy, we will post the new version here with a new effective date.